Terms and Conditions (T&Cs) and Agreement

1. Services

Alda Mattern offers mental health coaching based on methods such as hypnosis, Havening Techniques®, and the Emotion Code. The goal of the coaching is to help you discover new approaches to improving your mental and physical well-being.

The coaching does not include medical, therapeutic, or psychological treatment and is not a substitute for such services. If you are dealing with severe trauma or a psychological condition, please consult a qualified therapist.

2. Formation of Contract

A contract is established when you book a coaching session or package, and I confirm the booking in writing or electronically.

3. Prices and Payment Terms

• Prices for individual sessions or coaching packages will be communicated to you in writing in advance.
• Payments are to be made via bank transfer. For package bookings, payment in advance is required.
• An e-invoice will be issued after booking or upon completion of the coaching package.

4. Cancellations and Rescheduling

• If you cannot attend a session, please notify me at least 24 hours in advance.
• Late cancellations or missed sessions may be charged.
• Rescheduling appointments is possible by mutual agreement.

5. Liability Limitations

• The coaching is conducted at the client’s own risk.
• I assume no liability for results or effects achieved (or not achieved) through coaching.
• Liability for damages is excluded unless caused by intentional or grossly negligent behavior on my part.

6. Confidentiality

All information shared during the sessions is treated with respect and confidentiality. No information will be disclosed to third parties without your explicit consent unless legally required.

7. Data Protection

The processing of personal data is carried out in accordance with my privacy policy. Please refer to it for details on how your data is handled.

8. Right of Withdrawal

If you are a consumer under the terms of the German Civil Code (BGB), you have the right to withdraw from your booking within 14 days without providing any reason. This applies only to services not yet rendered. To exercise your right of withdrawal, please send a written notification to the address listed in the imprint.

9. Governing Law and Jurisdiction

German law applies. The place of jurisdiction for all disputes is [Insert location].

Agreement

By booking a coaching session, you agree to these terms and conditions. A copy of these T&Cs will be provided upon request.
‍
Effective: Jan, 2025